If your payment declined at checkout, please check:
- If the payment was taken from your bank account.
- If you have mistakenly used the incorrect card details, including CVV number.
- Whether you used the correct “Postcode” for your billing address.
For security reasons, our Checkout requires you to enter the correct Billing Address’ postcode that your card is registered under.
For example, if you’re shipping to your work which has a postcode of 2000, but your card is registered under your Home address which has a postcode of 2123, please use the Home address for the Billing address. You can still ship to wherever you wish.