Everything you need to know


Explore answers to some of our most commonly asked questions about shipping, returns, and payments.


How do I submit a return?

To submit a return request, please visit the Returns Centre.

Once you have submitted your request, you will receive an email with full instructions on how to pack, label and lodge your parcel at the post office.

What is your returns policy?

We offer free returns for 30 days from the date of purchase.

To read our full Returns Policy, please visit our Returns page here.


When will my order arrive?

Orders placed before 2pm AEST are dispatched the same day (excluding weekends and NSW public holidays).

Average shipping times are:

  • Australia: Express: 1-4 business days, Standard: 2-8 business days
  • International: Standard/Express: 5-20 business days*

*Please note, international shipping estimates vary from country to country. International shipping estimates and updates can be found on Australia Post’s website here.

How much is shipping?

FREE shipping is available for all Australian orders over A$150.

Average shipping costs are:

  • Australia: Standard from A$9.99, Express from A$14.99
  • International: from A$19.99*

*Please note, international orders may be subject to tax and duty fees upon arrival to your country. Please make sure to check your country’s tax and duty fees prior to purchasing.

Can I pick up my order?

Unfortunately we don’t currently allow orders to be picked up from our warehouse.

We can however send to Australia Post Parcel Lockers, PO Boxes and Post Offices where you can pick up your order (standard shipping fees apply).

Full information on delivery addresses can be found on Australia Post’s website here.

Where do you ship from?

We ship every weekday from Liverpool NSW 2170, Australia.


My card got charged, but I don't have an order confirmation

If you have tried to make a purchase but did not receive an order confirmation, there are two possible reasons:

  1. You may have entered the incorrect email at checkout
  2. Your card may have declined, but it's still showing up in your bank history

If you think you have entered in the wrong email address, please get in touch with us and we'll fix it.

If your bank account is showing a "pending" transaction but you didn't get an order confirmation email, the bank may just be showing a failed purchase attempt, however it has not gone through. This should disappear from your bank history in a few business days.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Klarna
  • Afterpay
  • Zip Pay
  • Lay Buy
  • Google Pay
  • Apple Pay
  • Shop Pay (Shopify Pay)
  • UnionPay
My payment declined, what can I do?

If your payment declined at checkout, please check:

  1. If the payment was taken from your bank account.
  2. If you have mistakenly used the incorrect card details, including CVV number.
  3. Whether you used the correct “Postcode” for your billing address.

For security reasons, our Checkout requires you to enter the correct Billing Address’ postcode that your card is registered under.

For example, if you’re shipping to your work which has a postcode of 2000, but your card is registered under your Home address which has a postcode of 2123, please use the Home address for the Billing address. You can still ship to wherever you wish.