The answers you're looking for (probably)

FAQs

Quick answers about shipping, returns, and payments – because you've got better things to do than read 47 pages of terms and conditions.

Returns

How do I submit a return?

Easy. Visit the Returns Centre, submit your request, and we'll email you with full instructions on packing, labelling, and getting your parcel to the post office. (We'd come pick it up ourselves, but Steve crashed the van.)
What is your returns policy?

30 days, free returns. Whether something's not quite right or we stuffed up the order, we'll sort it. Check out the complete policy on our Returns page.

Shipping

When will my order arrive?

Order before 2pm AEST on a weekday and it ships same day (weekends excluded – we're only human).

Delivery times:

  • Australia: Express 1-4 days, Standard 2-8 days
  • International: 5-20 days*

*Times vary by country. Australia Post has the details here.
How much is shipping?

FREE on Aussie orders over A$150. Otherwise:

  • Australia: Standard from A$9.99, Express from A$14.99
  • International: from A$19.99*

*Your country might charge tax/duty on arrival. Check first. (Yeah, we wish it was simpler too.)
Can I pick up my order?

No warehouse pickups, sorry. But we'll ship to Parcel Lockers, PO Boxes, and Post Offices - you just pick it up from there (standard fees apply). Australia Post has more info here.
Where do you ship from?

Liverpool NSW 2170, Australia. Monday to Friday. Rain or shine. (Okay, mostly shine. It's Australia.)

Payments

My card got charged, but I don't have an order confirmation

Two likely scenarios:

  1. Wrong email at checkout (happens to the best of us)
  2. Card declined, but it's showing as "pending" in your bank history

Wrong email? Get in touch and we'll fix it.

If it's showing as pending but you didn't get confirmation, it's likely a failed attempt – it'll drop off your account in a few days. (Banks are weird like that.)
What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Afterpay
  • Zip Pay
  • Klarna
  • Google Pay
  • Apple Pay
  • Shop Pay (Shopify Pay)
  • UnionPay
  • Crypto.com Pay (BTC, ETH, USDC + 2 more)
  • BitPay (BTC, ETH, USDC, XRP + 10 more)
My payment declined, what can I do?

Run through this checklist:

  1. Did the payment actually process?
  2. Card details (including CVV) correct?
  3. Correct postcode for your billing address?

Here's the catch: you need the postcode where your card's registered – not where you're shipping. If you're shipping to work (2000) but your card's under your home address (2123), use 2123 for billing. The shipping address can be whatever you want. It's a security thing.