FAQS

SHIPPING

1. WHEN WILL MY ORDER ARRIVE?
Orders placed before 2PM AEST are dispatched the same day (excluding weekends and NSW public holidays).

Average shipping times are:

  • Australia: Express: 1-3 business days, Standard: 3-5 business days
  • International: Standard/Express: 5-20 business days*

*Please note, international shipping estimates vary from country to country. International shipping estimates and updates can be found on Australia Post’s website here.

2. HOW MUCH IS SHIPPING?
FREE shipping is available for all Australian orders over $150.

Average shipping costs are:

  • Australia: Standard: $5 - $15, Express: $8 - $20
  • International: $10 - $30

Please note, international orders may be subject to tax and duty fees upon arrival to your country. Please make sure to check your country’s tax and duty fees prior to purchasing.

3. CAN I PICK UP MY ORDER?
Unfortunately we don’t currently allow orders to be picked up from our warehouse.

We can however send to Australia Post Parcel Lockers, PO Boxes and Post Offices where you can pick up your order (standard shipping fees apply).

Full information on delivery addresses can be found on Australia Post’s website here.

4. WHERE DO YOU SHIP FROM?
We ship every weekday from Liverpool NSW 2170, Australia.

RETURNS

5. WHAT'S YOUR RETURNS POLICY?
We offer free, express returns for 30 days from the date of purchase.

To read our full Returns Policy, please visit our Returns page.

6. HOW DO I MAKE A RETURN?
To submit a return request, please visit the Returns Centre.

Once you have submitted your request, you will receive an email with full instructions on how to pack, label and lodge your parcel at the post office.


STOCK ENQUIRY

7. IS THIS PRODUCT IN STOCK?
You can check how many units of a particular product are available on the product page.

For products that have multiple variants like different sizes or colours, please select the variant you want to see its availability first.

On the Product Page, look for the “Availability” field:

  • On desktop/tablet it’s just above the product name
  • On mobile it’s just below the product image
8. WHEN WILL THIS PRODUCT BE BACK IN STOCK?
Most products are back in stock in 1-2 weeks.

To get a more accurate estimate, we recommend contacting us for a time frame and to reserve stock.

In the meantime, you can sign up for a one-off "Back in Stock" email by entering your email on the product page.


PAYMENT

9. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods:
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Afterpay
  • Google Pay
  • Apple Pay
  • Shop Pay (Shopify Pay)
10. MY PAYMENT DECLINED, WHAT CAN I DO?
If your payment declined at checkout, please check:
  1. If the payment was taken from your bank account.
  2. If you have mistakenly used the incorrect card details including CVV number.
  3. Whether you used the correct “Postcode” for your billing address.

For security reasons, our Checkout requires you to enter the correct Billing Address’ postcode that your card is registered under.

For example, if you’re shipping to your work which has a postcode of 2000, but your card is registered under your Home address which has a postcode of 2123, please use the Home address for the Billing address. You can still ship wherever you wish.